Frequently Asked Questions

Everything you need to know about our outdoor gear and services.

What is the Montbell lifetime warranty policy?

We stand by the quality of our craftsmanship. Montbell warrants all products to the original owner against defects in materials and workmanship for the lifetime of the product.

How should I clean and maintain my down jacket?

To maintain loft and performance, we recommend hand washing or using a front-loading machine with a specialized down cleaner. Tumble dry on low heat with clean tennis balls to restore fluffiness.

What are your shipping rates and estimated delivery times?

We offer standard shipping via USPS and FedEx. Orders typically process within 1-2 business days, with delivery ranging from 3-7 business days depending on your location.

Can I return an item if it doesn't fit?

Yes, we accept returns of unused items in original packaging with tags attached within 30 days of purchase for a full refund or exchange.

Do you offer international shipping?

Currently, our US website ships to the United States and select international territories. For customers in Japan or Europe, please visit our dedicated regional websites for faster service.

How do I determine my size in Montbell clothing?

Montbell products generally follow a 'Western' fit for the US market, but we provide detailed size charts on every product page to help you find your perfect measurements.